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Добрый день всем! Подскажите, пожалуйста, советом. В наличии имеется сетевой экран DFL-800 (в дальнейшем Устройство), который дважды тестировали сервисном центре. модель DFL-800 апаратная версия A1 Устройство самопроизвольно перезагружалось в случайные промежутки времени от 5 до 40 минут стабильной работы. При обращении предоставлялась распечатка log'а устройства с ошибками: Exception 'UndefInstr'. При тестировании неисправности не обнаружено. Отчет СЦ прилагается. Устройство продолжает самопроизвольно перезагружаться. Ни обновление прошивки, ни её "даунгрейд", ни сброс настроек к заводским не избавляет от сбоев. Посредством интерфейса CLI удалось зафиксировать сообщения Устройства при сбоях и при запуске Устройства. Сообщения Устройства прилагаются в файлах CAPTURE1.txt, CAPTURE2.txt, CAPTURE3.txt. При запуске Устройства:
IDE ctlr 0, device 1: Can't identify device!
Ethernet eth0: MAC address 22:11:44:33:66:55
IP: 10.9.9.1/255.255.255.0, Gateway: 10.9.9.1
Default server: 10.9.9.10
EM-8680 Ver.AE 2005-04-07
Booting Menu: Default Start D-Link firewall
1. Start D-Link firewall
2. Redboot command line
Please select:1
Entry point: 0x00101028, address range: 0x00100000-0x002a2000
0:19:0: 0x0180 (0x0101)
0:20:0: 0x0200 (0x0101)
0:21:0: 0x0200 (0x0101)
Starting core in # seconds.
Press any key to abort and load boot menu
Loading fwcore.cfx
Reason: Exception 'DataAbort' occurred at address 0x11a8ec
Generation date/time: 2011-03-15 16:55:44
При сбое:
Reason: Exception 'UndefInstr' occurred at address 0x6bff1b0
Generation date/time: 2011-03-15 17:31:20
List of loaded PE-modules:
fwloader(2.00.21): BA:0x00100000, EP:0x00101028, SS:0x0, IS:0x1a2000
fwcore(2.27.00.15-14098): BA:0x072a7038, EP:0x00087b6c, SS:0x200000, IS:0xb24000Обращаться ли в СЦ D-Link? И как правильно указать на неисправность Устройства? Какие документы\логи\(снимки экрана) предоставить для идентификации неисправности? Благодарю за потраченное время, надеюсь на Ваше понимание! CAPTURE1: ю+IDE ctlr 0, device 1: Can't identify device!
Ethernet eth0: MAC address 22:11:44:33:66:55
IP: 10.9.9.1/255.255.255.0, Gateway: 10.9.9.1
Default server: 10.9.9.10
EM-8680 Ver.AE 2005-04-07
Booting Menu: Default Start D-Link firewall
1. Start D-Link firewall
2. Redboot command line
Please select:1
Entry point: 0x00101028, address range: 0x00100000-0x002a2000
0:19:0: 0x0180 (0x0101)
0:20:0: 0x0200 (0x0101)
0:21:0: 0x0200 (0x0101)
[?25l[2J[0;0HStarting core in 4 seconds.
EPress any key to abort and load boot menu[1;18H3 seconds. [1;18H2 seconds. [1;18H1 seconds. [1;18H0 seconds. [1;18H65535 seconds. [1;18H0 seconds.
E
E[?25l
ELoading fwcore.cfx
[22C°°°°°°°°°°°°°°°°°°°°
[22C[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0mReason: Exception 'DataAbort' occurred at address 0x11a8ec
Generation date/time: 2011-03-15 16:55:44
List of loaded PE-modules:
fwloader(2.00.21): BA:0x00100000, EP:0x00101028, SS:0x0, IS:0x1a2000
Dump of open files:
Register dump:
----------------------------------------------------
r0 : 0x0024fff8, r1 : 0x00148332, r2 : 0x0025001c, r3 : 0x00000008, r4 : 0x0000000d,
r5 : 0x0000001f, r6 : 0x00000451, r7 : 0x07ff09c9, r8 : 0x00000e78, r9 : 0x00000006,
r10: 0x00000003, r11: 0x0024fdc8, r12: 0x0024fdcc, sp : 0x0025a484, lr : 0x000000e5
Stack dump:
41406541 82208a83 c33081d1 0441ef13 4545ce11 86443b53 c7544065 0892a8a7
4982005d 8aa2b493 cbb2f9f5 0c827f23 4dd38458 8ef75dc3 cfb54ee9 1104543f
5214d775 9324dea3 d41086e1 1560cdfb 564567dd 977571ab d87638ec 19867e0f
5a96c36c 9ba7f2c3 dcb7b799 1dc7695f 5ed7221d 9fe8e7db e0f898a1 22085267
631817c1 a429c8ff e539823d 26494773 675af8b9 a86a47c9 e95f2859 2aaf7763
6b8a5f65 acbb96ef eda8eb39 2ecbe755 6fdc2c98 b0c471fb f1fcf909 130c06df
741d41a1 b508234b f618697d 375f4b63 784f1ed5 b92fdbdf fa7ef3d1 3babe169
7c9f6b96 ba504b9f f9401509 382ff07b 80e080bb c1f0c5fe 03010b3d 44115075
852195c5 c631db03 0742204a 48526507 8962aad7 ca7b6bc7 0b8e8eed 4c937a8c
8da3bfd5 ceb414a8 0fc44b54 50d493fb 91e4d4df d2f51b19 14055f5b 5515a49f
9625e8e1 d713850b 18467465 5101f9a7 9a423ced dc884153 1c878968 5d97cea9
9ea813f6 dfb8593b 20c89e7c 61d8e3bd a2cc8eed e3dcc83f 251dabcd 660a3dcf
5895d1fe e81f2507 296f6e9d 6a4b815f ab7f4b79 ec7b984a 2da7fdda 6e9c22cf
afac4811 f0990b3f 314bb695 75f7b7ef b3c8d731 f4d8659f 362ba1d5 770c0db7
b83e1939 f92a433b 3a6aba29 7b7ac7bb bc7f2581 fd7fee03 3eb59b85 7f91ae8b
c79acc09 01f00173 42d146b5 d3a48bf7 c4fbd739 f8eced30 47125bbd 8822a0ff
2932e80e 014229bb 4b17f7c5 8cc92b07 cd5fea49 62ff488b 4f8485cd 90c44c0f
d1b51151 12d55593 53d79ad5 90e5e017 d4f62559 15066a9b 5816afdd 9966471f
da333a61 deeadea3 5557c4e5 9d682a27 de684f69 1f8884ab 6088d9ed a1a91f2f
f2b96471 23c9a9b3 64d9eef5 a59a9b37 cefe7979 280abebb 691b03fd aa2b493f
eb3b8e81 2c4bd3c3 6d5c1905 aeecf147 a7cba189 308ce8cb 719d2e0d b2ad734f
f3bdb891 34cdfdd3 75de4315 b6ee8857 f7fecd99 390f12db 7a1f581d bb2f9d5f
fc3fe2a1 3d5027e3 7e606d25 bf70b267 0080f7a9 41913ceb 82a1822d c3b1c76f
04c20cb1 0888c1f3 85e29735 c3f2dc77 f6fc21b9 f21366fb 8b23ac3d 8c33f17f
0d4436c1 4e547c03 8f64c145 d0750687 11854bc9 5295910b 93a5d64d d4b61b8f
95c660d1 56f021af 97c25529 d8e359f7 e5b89a26 5b32136b 9c0da795 dd2897d7
1e5ab84d 5f7c1407 a04cbd21 e15cfd7b 2298f481 6388c54b a4b80d41 e5a86faf
268b34b5 67fe3837 a8eb3f75 e9fb84b7 68449bbc 425f497c ad681529 ee7fd6ed
6a6cff21 501e6204 b16d6923 9f1290a8 0d8df4af 19f1073c acf8328d f69b6be3
37ebcd35 78df4e53 b9ef9395 faeb5ce7 3c35b699 7d05cb3b be1500d5 ff51ef03
40405b09 81617863 c2653995 03968618 44b7e059 8587250f c6a6bbcd f87cf810
48f6f4a5 89c60a07 cae20ea1 0c14fdbf 4d147239 8e24b77b db6efcbd 104541ff
Faulting instruction: 0x0011a8ec (opcode: 0xe3530009)
Instructions surrounding the faulting one
0xe1d330d0
0xe2433037
0xe50b302c
0xe51b302c
-> 0xe3530009
0x9a000000
0xea000019
0xe51b2028
0xe59f309c CAPTURE 2 ь+IDE ctlr 0, device 1: Can't identify device!
Ethernet eth0: MAC address 22:11:44:33:66:55
IP: 10.9.9.1/255.255.255.0, Gateway: 10.9.9.1
Default server: 10.9.9.10
EM-8680 Ver.AE 2005-04-07
Booting Menu: Default Start D-Link firewall
1. Start D-Link firewall
2. Redboot command line
Please select:1
Entry point: 0x00101028, address range: 0x00100000-0x002a2000
0:19:0: 0x0180 (0x0101)
0:20:0: 0x0200 (0x0101)
0:21:0: 0x0200 (0x0101)
[?25l[2J[0;0HStarting core in 4 seconds.
EPress any key to abort and load boot menu[1;18H3 seconds. [1;18H2 seconds. [1;18H1 seconds. [1;18H0 seconds. [1;18H65535 seconds. [1;18H0 seconds.
E
E[?25l
ELoading fwcore.cfx
[22C°°°°°°°°°°°°°°°°°°°°
[22C[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m
[22C[7m [0m
E
ED-Link Firewall 2.27.00.15-14098
ECopyright Clavister 1996-2010. All rights reserved
EQuickSec SSHIPSECPM version 2.1 library 2.1
ECopyright 1997-2003 SafeNet Inc
EBuild : May 25 2010
E
E
E
E
E
ELicense file successfully loaded.
E
EConfiguration done
E
E
EInterfaces:
Ewan1 IPAddr 172.16.1.67 HwAddr 00-13-46-3d-85-4a
E Builtin r8139/8129 - Realtek RTL8139 Fast Ethernet Bus 0 Slot 2 IRQ 0
Ewan2 IPAddr 192.168.120.254 HwAddr 00-13-46-3d-85-4b
E Builtin r8139/8129 - Realtek RTL8139 Fast Ethernet Bus 0 Slot 1 IRQ 0
Edmz IPAddr 172.17.100.254 HwAddr 00-13-46-3d-85-49
E Builtin IXP4NPE - Port 2 IRQ 0
Elan IPAddr 192.168.1.1 HwAddr 00-13-46-3d-85-48
E Builtin IXP4NPE - Port 1 IRQ 0
E
E
EPrevious shutdown: 2011-03-15 16:53:41: Exception 'SWI' occurred at address 0x7004584
E
ESystem running
E
EDFL-800:/> [?25l[?25h CAPTURE 3 EDFL-800:/> [?25l[?25hReason: Exception 'UndefInstr' occurred at address 0x6bff1b0
Generation date/time: 2011-03-15 17:31:20
List of loaded PE-modules:
fwloader(2.00.21): BA:0x00100000, EP:0x00101028, SS:0x0, IS:0x1a2000
fwcore(2.27.00.15-14098): BA:0x072a7038, EP:0x00087b6c, SS:0x200000, IS:0xb24000
Register dump:
----------------------------------------------------
r0 : 0x07d14580, r1 : 0x07bef569, r2 : 0x00000000, r3 : 0x00000001, r4 : 0x07d14520,
r5 : 0x00000000, r6 : 0x07d1388c, r7 : 0x07bef668, r8 : 0x07bef678, r9 : 0x00000001,
r10: 0x07bef568, r11: 0x072a5dec, r12: 0x00000000, sp : 0x072a5dc4, lr : 0x07004584
Stack dump:
411142a9 82208a82 c5fcc6d5 028d1c13 425b7109 86619f9f c77116aa 0fa87403
4eb832a1 8dd82c43 cc9c1e05 0cc33f16 4dd283b1 8d56a80f cbf40edd 162e0a7b
553ec771 945e423b d34fbb91 15456927 517ff00d 904fad8f d87638ed 19867e2f
5a96c371 9ba708b3 dcb74df5 1dc70f77 5ed7d879 9fe81da9 e0f862fd 2208a83f
65d4e52d a2e53a6f e53978db 2649bd98 608f2035 af401937 ee50d365 2db92537
6ce18cb9 acab7bc3 edbba215 2ecbe757 6fdc2c99 b0ec56cb f1fcb71d 330cfc5f
741d41a1 b207d85f f11792bd 30c79a9b 785e56a9 b96e9beb fa7ee12d 3b8f017f
7c9f6bb1 bdafb0f3 febff635 38fa6447 87eab795 c1f0c5fa 048a1d79 4411507f
85255175 c631db03 00687f75 4f5850a3 8962aac9 ccbef8a7 0b833545 4c937a51
8da3bf0e c9003187 081168e9 57fed0a7 96ce8bd9 d5c17ecb 1336adf5 5515a49f
9625e9f6 d7362f23 1f4c41f1 5e860e93 9a66fee9 db77442b 1c87896d 5d94c440
99824c39 d8920607 274385c9 66ec8003 a2e928f9 e3f96e3b 22c00869 6619f8bf
a0fb38d9 eff3393b 2e8372fd 6d7152ab ab6b5cf6 ec7b984b 2d88d762 6e9c22ce
a865d305 f0bcad53 361df44d 75148daf b424c779 f3347823 313e0701 771e4cff
bf04e22d f93ed763 3a4f983c 7b4ff92b bbcb6d69 fb97ad4b 387e26dd 788a1923
c0b0bc30 0608feb3 42d146b5 83e18bf7 c4f1d130 06021671 40382bb1 8f08ff33
ce022acd 0d6cd477 3c321ef4 ac439627 ed53db69 2ea460ab 06c4c4a9 f4d6eb3e
e6873e60 24eb64bd 65e2baf5 b4c5c037 9d81643d 73744aab 683b9eee b412c332
e9531759 2e6a4bc2 515de4c5 df1d634b aa112149 6db0a598 59b7e1dc 93903f02
c2eb0110 4fbdccd8 448bbab9 9ddb070e c6bc180a 5c2afbcf 017e7193 cf5f691f
a94efda1 1c6b80af 02283937 8e4c1715 be5c9384 3afb89a5 43bd0e2d 928d536f
d39d98b1 1484ad92 11ba3135 87d7ba79 c6c8f5b7 083d22f5 482a6c3d 9b67ea1e
985b9081 0d600ad2 4d4d5913 9243d64a 38b5da9d 239c36cb a2e3f744 afc5ae01
24b03480 76eb7ecb b7d0ae15 ead28e12 686f55dc 213334af c71b9d0e f513b71e
7e301684 3a3c1971 e101b565 f03773f4 31b56b9a 3efae52b a285f604 86e73bbf
18cc04bc 2cf68633 b7c6cb75 f8d710b7 3a273c89 1a73df69 bc19376f f30972b1
2f78bacf 6d6de403 80495d12 a01d3ed5 02b9afc4 52aac81f 92871909 c8825a82
12f3b9fb 47fab846 c1874b1c 87dbcdef 7b3f87a9 293c221b fd432609 ce0eb99f
661e8e21 40502e2f d00349a5 d25d8ee7 13add429 54be1902 e5ef1ae9 849ef2f6
05e13827 40f17f7d 88cfb3b5 dadff89f 4b517a7d 0f00536b 93019bb0 cb76c0ec
247c0b14 ac55406e c8519de7 76eb6e93 2dfc6860 ddf2b925 96f7f280 2793789d
3cf36c11 a9aaf022 eac3eabf 0cfbd308 b2eb8dc6 71db4884 30cb0342 efbabe00
Faulting instruction: 0x06bff1b0 (opcode: 0x06bff1bc)
Instructions surrounding the faulting one
0x00000000
0x00000000
0x00000000
0x00000000
-> 0x06bff1bc
0x06bfefc4
0x07d522в+IDE ctlr 0, device 1: Can't identify device!
Ethernet eth0: MAC address 00:13:46:3d:85:4a
IP: 10.9.9.1/255.255.255.0, Gateway: 10.9.9.1
Default server: 10.9.9.10
EM-8680 Ver.AE 2005-04-07
Booting Menu: Default Start D-Link firewall
1. Start D-Link firewall
2. Redboot command line
Please select:1
Entry point: 0x00101028, address range: 0x00100000-0x002a2000
0:19:0: 0x0180 (0x0101)
0:20:0: 0x0200 (0x0101)
0:21:0: 0x0200 (0x0101)
[?25l[2J[0;0HStarting core in 4 seconds.
EPress any key to abort and load boot menu[1;18H3 seconds. [1;18H2 seconds. [1;18H1 seconds. [1;18H0 seconds. [1;18H65535 seconds. [1;18H0 seconds.
E
E[?25l
ELoading fwcore.cfx
[22C°°°°°°°°°°°°°°°°°°°°
[22C[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m[7m [0m
[22C[7m [0m
E
ED-Link Firewall 2.27.00.15-14098
ECopyright Clavister 1996-2010. All rights reserved
EQuickSec SSHIPSECPM version 2.1 library 2.1
ECopyright 1997-2003 SafeNet Inc
EBuild : May 25 2010
E
E
E
E
E
ELicense file successfully loaded.
E
EConfiguration done
E
E
EInterfaces:
Ewan1 IPAddr 172.16.1.67 HwAddr 00-13-46-3d-85-4a
E Builtin r8139/8129 - Realtek RTL8139 Fast Ethernet Bus 0 Slot 2 IRQ 0
Ewan2 IPAddr 192.168.120.254 HwAddr 00-13-46-3d-85-4b
E Builtin r8139/8129 - Realtek RTL8139 Fast Ethernet Bus 0 Slot 1 IRQ 0
Edmz IPAddr 172.17.100.254 HwAddr 00-13-46-3d-85-49
E Builtin IXP4NPE - Port 2 IRQ 0
Elan IPAddr 192.168.1.1 HwAddr 00-13-46-3d-85-48
E Builtin IXP4NPE - Port 1 IRQ 0
E
E
EPrevious shutdown: 2011-03-15 17:31:20: Exception 'UndefInstr' occurred at address 0x6bff1b0
E
ESystem running
E
EDFL-800:/> [?25l[?25h   
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